Frequently Asked Questions
Some frequently asked questions, if you need further help, please do not hesitate to contact us.
Do You Make Custom Items?
Custom orders are always welcome, please contact us with your requirements. Custom orders usually take between 2 and 3 weeks to make.
Can I Have an Item Personalised?
If you see an item you like in the shop it is often possible to create one with your name or initials added, please ask for details.
Can I have this in another size?
All items are handmade from start to finish, so it is usually possible to create items that are slightly bigger or smaller than the stock item, subject to material restrictions.
How do I care for my new leather item?
Most items are fairly robust and will stand up to average or even prolonged rugged wear, however some items may have special finishes (suede, nubuck) or have decorative touches that require special treatment. Most hand tooled leather items will benefit from a clean with a neutral coloured shoe polish or dubbin every few months. If in doubt please ask, I am more than happy to help.
What size belt should I order?
All belt measurements are given in the product description, however if you require a different size the best way to do this is to measure a belt you wear regularly and provide me with the information. Providing waist/dress or trouser size may result in inaccuracies. Very roughly speaking adding three inches to your waist size should work, so a belt with the middle hole at 37" should fit a 34" waist.
How are items sent?
All items are securely packed for postage using strong boxes, or in the case of small items padded envelopes. Items are usually sent by a tracked service. I post worldwide, but unfortunately have had to exclude some EU destinations due to packaging restrictions.